Group lessons: $24.00 per lesson 

Adult Group lessons:  $24.00 per lesson 

Private lessons: $62.00 per lesson 

2-Swimmer Private lessons: $70.00 (students must be of a very similar level) 

Adapted lessons:  $39.00 (refer to note below) 

Sharks lessons: $20.50 + WCC pool entry charges 

Note:  Adapted Lessons – to be eligible for adapted rates you must submit medical documentation that shows your child would struggle in a group setting and would benefit from 1:1 tuition – the request will be assessed by management and if approved the adapted rate will take effect) 

No, We run on a monthly basis and fees are billed monthly, one month in advance.

Active bookings are ONGOING with recurring billing and all payments are processed through the iClassPro app. 

 When you book with Easyswim you are required to set up your billing arrangements which requires you to provide a payment method of either a credit card/debit card or bank account.  Your card details will be securely saved to your account – it is important that ‘recurring billing’ is selected to allow up coming fees to be automatically deducted from your account.  Fees are automatically deducted from your account on the last working day of each month. 

 At the time of booking you will be charged a pro-rata fee for the remaining lessons of the month, then on the last working day of the month, fees will be debited (unless we have had a cancellation in writing prior to the 25th of the month) 

Yes, we still accept cash payments at our pools. Please follow these steps to ensure your payment is processed correctly:

Place the exact payment in an envelope.

Clearly write the student's full name, their lesson day and time, and what you are paying for on the front of the envelope.

Deposit the envelope into the secure lockbox at the pool or hand it directly to the pool supervisor.

Your account will be credited once the payment has been processed by our office.

Internet Bank transfers are NOT accepted.

You can generate your own statements and receipts at any time through the customer portal.

1. Log in to your iClassPro Customer Portal.
2. Go to the My Account section.
3. Select Transaction History.
4. From there, you can view and print a statement or individual receipts.

If you have any queries, please feel free to contact our Customer Service Team.

To stop all future payments, you must cancel your booking.

Cancellations must be sent in writing to book@easyswim.co.nz before the 25th of the month to avoid being charged for the following month.

It is important to cancel before this cut-off date, as our billing cycle is finalised on the 25th. If you miss the cut-off, your payment for the next month will be processed, and your booking will continue until the end of that month.

You can register and book your child into lessons at any time through our online customer portal. This is the quickest way to see current class availability and secure your spot.

Visit our Customer Portal: Click here to Book Online

If your child has graduated to a new level, or if you need to change your regular day or time, you can do this by completing a class transfer in the customer portal.

To transfer your booking:

1. Log in to the iClassPro Customer Portal or app.
2. Go to My Account.
3. Select the student you wish to transfer and click the Enrolments icon.
4. Click the Transfer Enrollment button next to your current class.
5. Select the new class you wish to move into and then select the “Yes please transfer” button to complete the transfer request. 

You will receive an email confirming the successful transfer.

Please note: An additional charge may apply if the new booking provides an extra lesson within the current month.

If you have selected a ‘Waitlist Only’ class you will be added to the waitlist and when a space becomes available you will be notified via email.  You have 24 hours to confirm whether or not they would like to accept the space.  It is important to note that if you have transferred into a waitlisted class your current booking remains active. If you want to cancel the booking you need to notify the office in writing to drop the booking. 

If you transfer into a waitlist only class your existing booking still remains active.  If you wish to drop your booking while you wait for the waitlisted class you need to notify the Customer Services Team by sending an email (monthly charges still stand but make-up tokens will be generated for remaining lessons).  Alternatively you can contact the office and explore alternative options whilst you wait for your preferred space.   

To receive a make-up token for a missed class, you must notify us of the absence in advance. Our policy has two clear scenarios:

• Planned Absences: Please let us know at least 48 hours before the class starts.
• Unplanned Absences (Sickness/Emergencies): We understand that unforeseen circumstances happen. The 48-hour notice period does not apply in these cases, but please state the reason for the absence when you report it to ensure a make-up token is issued.

You can notify us in one of three ways:

Online (Recommended): Use the iClassPro Customer Portal or mobile app.

Email: Send details to book@easyswim.co.nz.

Phone: Call our office at 234-7946.

Follow these steps to record an absence in your account:

1. Log in and go to the Account section (found at the bottom of the screen in the mobile app, or the top on the website).
2. Select the student who will be absent.
3. Tap on Future Absences.
4. Follow the prompts to select the enrolment and the date of the absence.
5. Click Submit to finalise the request.

To receive a make-up token for a missed class, you must notify us of the absence in advance. Our policy has two clear scenarios:

• Planned Absences: Please let us know at least 48 hours before the class starts.
• Unplanned Absences (Sickness/Emergencies): We understand that unforeseen circumstances happen. The 48-hour notice period does not apply in these cases, but please state the reason for the absence when you report it to ensure a make-up token is issued.

You can notify us in one of three ways:

Online (Recommended): Use the iClassPro Customer Portal or mobile app.

Email: Send details to book@easyswim.co.nz.

Phone: Call our office at 234-7946.

Make-up tokens can be used for three things:

• Catch-up lessons
• Holiday Programmes
• Big Ray Missions

To book a catch-up lesson, you can log in to the iClassPro Customer Portal or contact our Customer Service Team. 

Please note, you must be actively enrolled in our programme to book a catch-up lesson.

To pay for a Holiday Programme or Big Ray Mission using tokens:

1. First, make the booking for the desired activity.
2. Then, contact our Customer Service Team at 234-7946 or book@easyswim.co.nz and let them know you wish to use your tokens, and they will manually apply them to offset the cost.

Standard make-up lessons can be booked up to five days in advance. This 5-day rule does not apply to Holiday Programme or Big Ray Mission bookings.

Make-up tokens are valid for 12 months from their date of issue and can be transferred between immediate family members on your account.

No. Make-up tokens have no cash value and cannot be refunded or used as a credit towards your regular monthly lesson fees.

In the unlikely event that we need to cancel or relocate a lesson, we will notify you immediately by email. We will also send a push notification to everyone who has the iClassPro app with notifications enabled.

• If your class is cancelled: A make-up token will be automatically generated and added to your account to replace the missed lesson. In special circumstances, a credit may be offered instead.
• If your class is relocated and you cannot attend at the new location, please contact our Customer Service Team. We will mark the absence as excused and issue a make-up token.

To receive instant updates, we highly recommend enabling push notifications for the iClassPro app on your mobile device.

For iPhone/iPad:

1. Go to your device Settings.
2. Tap on Notifications.
3. Scroll down and select the iClassPro App.
4. Ensure the Allow Notifications switch is turned on.

For Android:

1. Go to your device Settings.
2. Tap on Apps ¬tifications (or similar).
3. Find and select the iClassPro App.
4. Tap on Notifications and ensure they are turned on.

The following youtube link outlines the process for activating ‘Push Notifications’

Youtube link: How to set up "Push Notifications"

To cancel your booking for the upcoming month, you must send your request in writing by emailing us at book@easyswim.co.nz. This ensures we have a clear record of your request.

Cancellation Deadline: Your email must be received before the 25th of the current month to avoid being charged for the next month.

Please note: Cancellations cannot be processed over the phone, at the pool, or through the customer portal.

If you miss the cancellation deadline of the 25th, your booking and direct debit will roll over, and you will be charged for the following month.

Yes, you can withdraw from lessons at any point during the month.

However, please be aware that the full fee for that month is non-refundable and will not be credited. Make-up tokens will be automatically issued to your account for any lessons remaining in the month after your withdrawal.